SmartC360 increases customer profitability and channel visibility
SmartC360 gives commercial and finance teams one consistent view of customer profitability and channel visibility. Combine ERP, CRM, service and quality data into a governed margin model so teams can steer pricing, mix and account focus with facts.
Start with one business unit, prove the margin logic, then scale across regions.
Connect
ERP, CRM, service and quality data.
Model
Margin model, discounts and cost to serve.
Act
A customer value cockpit and actions for pricing and account focus.
Trusted by leading food manufacturers
Made for the people who drive margin and growth every day
SmartC360 supports commercial execution first, and management reporting second. Everyone sees the same facts.
Management teams
Link commercial strategy to financial reality across markets, channels and key accounts.
Commercial managers
Make pricing and mix choices with clear customer and channel profitability facts.
Sales and account teams
Prepare customer meetings with margin, mix and discount drivers in one place.
From spreadsheet debates to one commercial truth
Many teams still prepare customer reviews with manual exports and Excel. SmartC360 brings margin, discounts, service and quality impact into one repeatable cockpit that is ready for weekly and monthly routines.
What it feels like today
- Profitability reporting relies on exports and Excel.
- Sales and finance debate definitions instead of actions.
- Discounts, returns and service issues are not linked to margin.
What changes with SmartC360
- One margin view by customer, channel and assortment.
- Discounts, rebates, service and quality in the same model.
- Faster routines with clear actions: grow, fix or reconsider.
From scattered systems to aligned decisions
SmartC360 runs on Titan, so margin logic and definitions are consistent across dashboards and Ask Titan answers.
1. Connect
Read only connections to ERP, CRM, finance, service and quality systems. Start with one business unit and expand.
2. Monitor
A single view of margin, discounts, rebates, service and quality impact per customer, channel and assortment.
3. Act
Focus on the biggest margin leaks, align actions in reviews, and support pricing and mix decisions with facts.
Customer value bridge
Margin drivers at a glance
Gross margin
18.0%
Net margin
13.6%
Discounts and rebates
-3.4%Returns and complaints
-1.1%Mix improvement
+0.9%Easy visualization of customer value
SmartC360 gives your team a simple, shared view for commercial and finance reviews. Instead of debating spreadsheets, you see which customers create value, which leak margin, and what the main drivers are.
Ask why margin dropped instead of guessing
Use Ask Titan on top of your SmartC360 model to get answers fast, with a clear explanation of the logic behind every result. Ask questions directly in Microsoft Teams.
SmartC360 analysis
Explanation: based on invoice lines, rebates, price lists, allocations, service terms and quality incidents in the configured margin model.
Recommended actions
- Review the top discount and rebate drivers and validate contract terms with sales and finance
- Check the small order pattern and logistics cost impact for the most affected customers
- Investigate returns and complaint spikes and quantify the margin impact per product group
Secure by design
This solution runs on Titan in your Azure tenant. It supports controlled access, audited definitions, and scalable data products for analytics and Ask Titan.
Architecture snapshot
Confidence by design
Access
RBAC
Least privilege and role separation.
Model
One truth
Auditable and governed data model.
Usage
Explainable
Dashboards and Ask Titan aligned.
Frequently asked questions
Clear answers for commercial, finance and IT.
Does SmartC360 replace our BI or CRM tools?
No. SmartC360 does not replace your BI or CRM. It uses data from ERP, CRM, service and quality systems and builds a consistent analytics and AI layer on Titan that you can use in Power BI and Ask Titan.
Do we need SmartCapital to use SmartC360?
No. You can start with SmartC360 only. Many customers later add SmartCapital to connect profitability to finance and cost in more detail across plants and business units.
How long does it take to deliver a first SmartC360 view?
For one business unit with accessible ERP and CRM data, a first SmartC360 view is often possible within a few weeks. Larger rollouts across multiple sites are done step by step with clear milestones.
Can SmartC360 handle complex discounts, rebates and price lists?
Yes. SmartC360 is designed for complex commercial structures. We align the margin logic with your finance and sales teams so rebates, promotions, surcharges and service terms are reflected correctly.
Which reporting tools do you support?
We focus on Power BI for dashboards and Microsoft Teams for Ask Titan. The underlying Titan data model can also support other tools when needed in your IT landscape.
See SmartC360 with your data
Bring one business unit and one question. We connect key sources, align margin logic, and show a working cockpit plus Ask Titan questions.
Typical start
- 1 Pick a focus: customer margin, channel profitability, discounts, rebates, or cost to serve.
- 2 Connect a limited set of sources and align customers, products and channel definitions.
- 3 Deliver live views plus Ask Titan answers inside Teams.